Watch the video below with youth, then use the questions below to have a mentoring conversation with them.
- What was the difference in the two airline ticket stories?
- What was the same in the two airline ticket stories?
- How does the second story demonstrates good customer service?
- How does the first story demonstrates bad customer service?
- How can you show that you care even when you can't help someone with their problem?
- When have you done this or when will you do this?
DONE
